Frequently Asked Questions
Got a question? We are here to answer!
Order & Shipping
Can I cancel or modify my order after it has been placed?
We aim to process orders quickly, so once an order has been placed, it may not be possible to cancel or modify it. However, please contact our customer support team as soon as possible, and we will do our best to accommodate your request.
Can I track my order?
Yes, once your order has been shipped, you will receive a confirmation email containing a tracking number. You can use this tracking number to monitor the status of your delivery.
How long will it take for my order to arrive?
Orders are typically fulfilled and delivered within one business day.
Do you offer free delivery?
We offer free delivery all over the country, if selected on checkout process.
Can i change my delivery address after i have placed the order?
If your order has not shipped yet, we can deliver to a different address as per your request. Contact us via email or whatsapp for more information.
Email: support@touristcomfortpillow.co.uk
Whatsapp: +44-7440-127191
Exchange & Return
What is your return policy?
For a complete refund or exchange, return the item within 30 days to the Official Address if unsatisfied, provided it is in its original state and packaging.
Can I exchange the product?
You may exchange the product for a higher-priced item or the same product if your return application is approved.
See detailed on policy page.